Customer Service Advisor

Job Description

An established Exeter-based business is looking to recruit a Customer Service Advisor to join its busy customer support team.
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This is a varied role combining telephone-based customer service, order processing and administration. You'll be supporting an established network of business customers, dealing with day-to-day enquiries and making sure orders are processed accurately and efficiently.
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It would suit someone who enjoys speaking to customers, is comfortable working in a busy environment and has strong attention to detail.
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The role
Your responsibilities will include:

• Handling incoming calls from customers regarding orders, products and general enquiries
• Processing orders received by telephone and email
• Preparing order acknowledgements, invoices and pro-forma documentation
• Liaising with warehouse and distribution teams regarding customer deliveries
• Calculating applicable discounts and delivery/carriage charges
• Dealing with customer queries and complaints professionally and efficiently
• Keeping customer information accurate and up to date on the CRM system
• Raising and managing customer service tickets where required
• Providing administrative and customer support to the field-based sales team
• Building positive working relationships with customers and colleagues across different departments

• Previous customer service, sales administration or order-processing experience
• Confident and professional telephone communication skills
• Good written communication
• Strong administrative and organisational skills
• Accuracy and attention to detail
• Good Microsoft Office skills and general computer literacy
• The ability to manage several tasks and priorities at the same time
• A positive approach to learning new systems and product information
• The ability to work independently while also contributing to a wider team

• Salary: andpound;26,000
• Permanent position
• Exeter location
• Generous holiday entitlement
• Flexitime available for eligible office-based employees
• Company pension scheme
• Free on-site parking
• Staff discount scheme
• Training and development
• Supportive, established working environment