Customer Service Administrator

Job Description

A growing UK-based technical distribution business is seeking a Customer Service Administrator/andnbsp;Account Administrator,andnbsp; to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!

Location: Burscoughandnbsp;and easily commutable from surrounding areas including Ormskirk, Southport, Wigan, Skelmersdale, Parbold.

Working hours are Monday to Friday, 8:30am andndash; 5:00pm, with a 1-hour lunch break and the starting salary is andpound;25,700 per annum, alongside a comprehensive benefits package designed to support workandndash;life balance and wellbeing.andnbsp;

This includes up to 33 daysandrsquo; holiday (including Bank Holidays, subject to service), an Employee Rewards scheme offering flexible andlsquo;quirky perksandrsquo; such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. Youandrsquo;ll also be joining a friendly, supportive team where youandrsquo;ll be made to feel welcome from day one.

What will you be doing?

• Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
• Process customer orders accurately, ensuring all information is recorded correctly on internal systems
• Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
• Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
• Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team

What will you bring to the role?

• Strong communication skills with a confident and polite telephone manner
• Excellent attention to detail with the ability to manage multiple tasks and deadlines
• Good organisational skills and ability to prioritise workload effectively
• Competent IT skills, particularly in data entry and email communication
• Previous experience in an administrative or customer service-based role is desirable

You will be supported with full training and ongoing development to help you build confidence and progress within the business. If you are a Customer Service Administrator, Account Coordinator, Client Services Administrator, or have worked in a similar role this could be the role for you!

This is a fantastic opportunity for someone who enjoys varied administrative work in a busy, customer-focused environment within a friendly team ! If you are proactive, reliable, and eager to learn, apply today.